Welcome to Hockey Specialty Shop! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact our customer support team at [email protected].
Product Questions
1. What types of hockey gear do you offer?
We offer a wide range of hockey gear including apparel, elbow pads, gloves, helmets, jerseys, pants, shin pads, and more. Check out our menu for a full list of products.
2. Do you have gear for different age groups?
Yes, we offer gear for Junior, Intermediate, and Senior players. We also have specialized gear for goalies.
3. What is Pro Blackout and Raven Sticks?
Pro Blackout and Raven Sticks are premium product lines designed for professional and serious amateur players. They offer superior performance and durability.
Shipping and Delivery
1. What are my shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days and costs $12.95, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
2. How long does order processing take?
Orders are processed within 1-2 business days. Once dispatched, you will receive a tracking number to monitor your shipment.
3. Do you ship internationally?
Yes, we ship worldwide except to certain remote areas and parts of Asia. Please contact us if you’re unsure about your location’s eligibility.
Returns and Exchanges
1. What is your return policy?
You can return or exchange items within 15 days of receipt, provided they are in their original condition and packaging. Visit our Returns & Exchanges page for more details.
2. How do I initiate a return or exchange?
Please contact our customer support team at [email protected] to initiate a return or exchange. We’ll guide you through the process.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How do I update my account information?
You can update your account information by logging into your account on our website. If you encounter any issues, please contact our customer support team.
3. Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. We’re here to help with any questions or concerns you may have.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM (CST).
Thank you for choosing Hockey Specialty Shop. We’re committed to providing you with the best hockey gear and ensuring a seamless shopping experience. Let’s hit the ice and make every game unforgettable!