At Hockey Specialty Shop, we understand that getting your hockey gear on time is crucial for your game. That’s why we’ve streamlined our delivery process to ensure you receive your equipment as quickly and efficiently as possible. Whether you’re gearing up for a big game or just need to replace some worn-out gear, we’ve got you covered.
Shipping Options
We offer two main shipping options to cater to your needs:
- Standard Shipping: For those who need their gear a bit faster, we offer standard shipping via DHL or FedEx. This option typically takes 10-15 business days after dispatch. The cost for standard shipping is $12.95.
- Free Shipping: For orders over $50, we provide free shipping using EMS. This option usually takes 15-25 business days after dispatch. It’s a great way to save on shipping costs while still getting your gear delivered safely.
Order Processing
Once you place your order, our team works diligently to process it within 1-2 business days. This ensures that your gear is packed and ready for dispatch as quickly as possible. We pride ourselves on our efficient order processing system, which helps us maintain our reputation for timely deliveries.
Global Reach
We ship worldwide, ensuring that hockey enthusiasts everywhere can access our premium products. However, please note that we do not ship to certain remote areas and parts of Asia. If you’re unsure about your location’s eligibility, feel free to contact our customer service team for clarification.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. This allows you to monitor the progress of your shipment and get an estimated delivery date. We believe in transparency and want you to feel confident about the status of your order.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, you have 15 days from the date of receipt to do so. Please ensure that the item is in its original condition and packaging. For more details on our return policy, visit our Returns & Exchanges page.
Customer Support
Our dedicated customer support team is always here to assist you. Whether you have questions about your order, need help choosing the right gear, or require assistance with a return, we’re just an email away. Reach out to us at [email protected], and we’ll be happy to help.
Thank you for choosing Hockey Specialty Shop. We’re committed to providing you with the best hockey gear and ensuring a seamless shopping experience. Let’s hit the ice and make every game unforgettable!